7800 Col. H. Weir Cook Memorial Dr., Indianapolis, IN 46241
Guest services: 317.487.9594 or guestservices@ind.com or via online form
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Accessibility at IND
Security at IND
TSA
Travel tips
Autism Spectrum Disorder
IND has been recognized as the “Best Airport of in North America” by Airports Council International for seven years running, “Best Airport in America” by Condé Nast Traveler the past four years, and the airport with the “Highest Customer Satisfaction” by J.D. Power. IND combines state-of-the-art security measures with smart design and plenty of public art, great local restaurants, and a variety of Indy-authentic shops. It is the world’s first LEED-certified airport and boasts the fastest free Wi-Fi of all U.S. airports. Approximately 9.4 million passengers fly in and out of IND on nearly 150 daily flights.
At IND, Hoosier Hospitality is extended to all passengers including those with mobility, vision, and hearing impairments. IND prides itself on the accessibility features that are showcased at the airport. Throughout the terminal are elevators, moving walkways, wide hallways, and many other features that accommodate passengers with mobility impairments.
In recent years, IND has hosted special events with airline and community partners that focus on allowing passengers with a wide range of disabilities to experience the airport and go through a “practice run” before they take an actual trip. For example, offered twice a year is the Soaring for Autism program. It provides all-encompassing experiences and mimics what a trip to the airport would look like on any given day. Participants experience everything from parking, checking in with their airline, going through TSA screening, boarding a plane, and picking up luggage at Baggage Claim. For a glimpse of this program in action, click here.
Accessibility tips:
- IND has designated parking areas for drivers of vehicles displaying proper identification. Likewise, in the Economy Lot there are ample spaces for those with physical disabilities that are near to the parking shelters where wheelchair-accessible shuttle buses operate. For more information or assistance, please call the on-duty parking supervisor at 317.487.5017.
- Both departing and arriving passengers can utilize walking and wheelchair assistance at IND. Contact your airline to schedule assistance or contact G2 Secure Staff directly at 317.248.8232.
- An airline check-in agent can issue an escort pass to someone with a government-issued photo ID who wishes to accompany a minor child or a person with a disability, age-related or not, to a departure gate. Airlines also issue escort passes to someone who needs to meet minor children or persons with disabilities at a domestic arrival gate. Escort pass holders must clear airport security and comply with the same regulations as an airline passenger.
- For assistance going through security screening, the Transportation Security Administration (TSA) offers a program called TSA Cares and can provide on-the-spot assistance with trained Passenger Support Specialists. TSA Cares is a helpline that provides additional assistance to travelers with disabilities, medical conditions, and other special circumstances during the security screening process. Call 855.787.2227 at least 72 hours prior to traveling with questions about screening policies, procedures, and what to expect at the security checkpoint, or visit www.tsa.gov/travel/passenger-support and www.tsa.gov/travel/special-procedures for more information.
- Mobility aids and assistive devices permitted through security checkpoints include:
- Wheelchairs
- Scooters
- Walkers
- Crutches
- Canes
- Prosthetic devices
- Body braces
- Augmentation and communication devices
- Guide dogs
- Service dogs
- Hearing dogs
- Diabetes-related equipment and supplies
- TTY and TDD telephones are designed to accommodate passengers with special needs and are located at selected telephone locations throughout the airport. Each unit is marked with the international symbol for TTY/TDD.
- People can page a passenger who is deaf or hard of hearing on IND’s flight information display system. To request this service, visit the Guest Services Desk, call 317.487.7243, or email guestservices@ind.com.
- Service animals are allowed throughout the terminal when accompanying their owners. Animal relief areas are available in the grassy areas outside of the lower level of the terminal and can also be accessed after the security screening checkpoints by contacting your airline.
- The restrooms in the airport terminal as well as the Terminal Garage include a fully accessible family restroom with changing stations and seating for adults and children. The men's and women's restrooms each have three levels of accessible stalls:
- One with a sink and toilet
- One which accommodates a wheelchair
- One equipped with side rails for assistance in sitting and standing
- Braille signage and buttons are located in elevators and outside all doors and emergency exits. Airline ticket counters, point-of-sale counters, restrooms, drinking fountains, ATMs and public seating areas are accessible.
- Mothers who need to breastfeed their children or express milk while traveling or working can utilize one of three private, wheelchair-accessible rooms on the main level of the terminal at IND which are designated for that purpose.
- Room 09T.303A (Pre-security)—Located near ticket island #8, north side of the Ticketing Hall.
- Room 04A.303 (Post-security - Concourse A)—Located just past the Starbucks near the International Arrivals area on Concourse A.
- Room 04B.303 (Post-security - Concourse B)—Located across from Gate B5 near the Camden Food Company.
- Travelers are advised to be aware of TSA policies regarding breast milk. Nursing mothers are permitted to bring breast milk in quantities greater than three ounces as long as it is declared for inspection at the security checkpoint. Mothers flying without their infants can bring breast milk through the checkpoint provided it is declared prior to screening. For more information about traveling with breast milk, click here. For more information and assistance with accessing these rooms at IND, contact Guest Services at 317.487.7243 or guestservices@ind.com.
- To request a different accommodation at IND, please call the ADA Coordinator, Maria Wiley, at 317.487.5129 or mwiley@ind.com.
