The Indianapolis International Airport works to make traveling easy, and welcoming, for all.
Bus Rapid Transit
Indy has fixed routes for bus rapid transit that emulate the service features of light rail, but in a more cost-effective way.
Accessible Transportation in Indy
From arrival at the best airport in North America to navigating one of the most walkable downtown's in America, Indianapolis can accommodate all travelers.
This is your guide to the facilities and services available to assist in safely navigating the city.
IND has been recognized as the “Best Airport of in North America” by Airports Council International for thirteen years running, “Best Airport in America” by Condé Nast Traveler the past four years, and the airport with the “Highest Customer Satisfaction” by J.D. Power. IND combines state-of-the-art security measures with smart design, public art, local restaurants, and a variety of Indy-authentic shops. It is the world’s first LEED-certified airport and boasts the fastest free Wi-Fi of all U.S. airports.
At IND, Hoosier Hospitality is extended to all passengers including those with mobility, vision, and hearing impairments. IND prides itself on the accessibility features that are showcased at the airport. Throughout the terminal are elevators, moving walkways, wide hallways, and many other features that accommodate passengers with mobility impairments.
Accessibility Tips:
IND has designated parking areas for drivers of vehicles displaying proper identification. Likewise, in the Economy Lot there are ample spaces for those with physical disabilities that are near to the parking shelters where wheelchair-accessible shuttle buses operate. For more information or assistance, please call the on-duty parking supervisor at 317.487.5017.
Both departing and arriving passengers can utilize walking and wheelchair assistance at IND. Contact your airline to schedule assistance or contact G2 Secure Staff directly at 317.248.8232.
An airline check-in agent can issue an escort pass to someone with a government-issued photo ID who wishes to accompany a minor child or a person with a disability, age-related or not, to a departure gate. Airlines also issue escort passes to someone who needs to meet minor children or persons with disabilities at a domestic arrival gate. Escort pass holders must clear airport security and comply with the same regulations as an airline passenger.
Indianapolis International Airport (IND) is dedicated to creating an inclusive and welcoming travel experience. To support travelers with sensory sensitivities such as autism, PTSD, or dementia, IND offers sensory rooms designed to provide a quiet, calming environment. These spaces feature adjustable lighting, comfortable seating, noise-canceling headphones, and sensory tools, along with private restrooms nearby that include adult-sized changing tables. In addition to these rooms, the airport provides free wheelchair assistance, wide and accessible walkways, family restrooms, and accessible parking options, all supported by staff trained to assist travelers with diverse needs. Sensory Room Locations:
Room 04A.304 (Post-security - Concourse A)—Located across from Harry & Izzy's near the International Arrivals area on Concourse A
Room 03B.302. A (Post-security - Concourse B)—Located across from Gate B5 near Tinker Coffee on Concourse B
For assistance going through security screening, the Transportation Security Administration (TSA) offers a program called TSA Cares and can provide on-the-spot assistance with trained Passenger Support Specialists. TSA Cares is a helpline that provides additional assistance to travelers with disabilities, medical conditions, and other special circumstances during the security screening process. Call 855.787.2227 at least 72 hours prior to traveling with questions about screening policies, procedures, and what to expect at the security checkpoint, or visit www.tsa.gov/travel/passenger-support and www.tsa.gov/travel/special-procedures for more information.
Mobility aids and assistive devices permitted through security checkpoints include:
Wheelchairs/Scooters
Walkers/Crutches/Canes
Prosthetic devices
Body braces
Augmentation and communication devices
Guide/Service/Hearing dogs
Diabetes-related equipment and supplies
TTY and TDD telephones are designed to accommodate passengers with special needs and are located at selected telephone locations throughout the airport. Each unit is marked with the international symbol for TTY/TDD.
People can page a passenger who is deaf or hard of hearing on IND’s flight information display system. To request this service, visit the Guest Services Desk, call 317.487.7243, or email guestservices@ind.com.
Service animals are allowed throughout the terminal when accompanying their owners. Animal relief areas are available in the grassy areas outside of the lower level of the terminal and can also be accessed after the security screening checkpoints by contacting your airline.
The restrooms in the airport terminal as well as the Terminal Garage include a fully accessible family restroom with changing stations and seating for adults and children. The men's and women's restrooms each have three levels of accessible stalls:
One with a sink and toilet
One which accommodates a wheelchair
One equipped with side rails for assistance in sitting and standing
Braille signage and buttons are located in elevators and outside all doors and emergency exits. Airline ticket counters, point-of-sale counters, restrooms, drinking fountains, ATMs and public seating areas are accessible.
To request a different accommodation at IND, please call the ADA Coordinator, Maria Wiley, at 317.487.5129 or mwiley@ind.com.
Adaptive Driving Vehicles and Car Rentals at IND
Looking for a car rental from IND? We offer eight car rental options at our Ground Transportation Center, located on the first floor of the Terminal Garage, and all make accommodations for people with mobility impairments. Please visit the rental company’s site to learn more about what options are available:
IndyGo provides public transportation throughout Marion County with bus service along 31 routes. Visit their website for up-to-date information regarding routes and maps, fares, discounts, and trip planning. Every IndyGo vehicle is wheelchair/power chair accessible. Bus stop information is displayed on LED screens and announced before each stop. One-day bus passes or single-trip passes may be purchased on the vehicle with exact cash (no change is made).
zTrip is the largest taxi service company in Indianapolis and the only taxi company offering wheelchair accessible transportation (ADA wheelchair accessible mini-vans). Professional drivers offer shuttle and taxicab services from the airport and curb to curb via dispatch. It is recommended to make arrangements for wheelchair accessible vehicles in advance.
AutoFarm rents wheelchair accessible vans, wheelchairs, and scooters. They will deliver equipment to the airport, hotel, or other pre-arranged location. Advance reservations required with suggested 48-72-hour notice by calling 765.354.2261.
Enterprise Rent-a-Car offers adaptive driving device vehicles with features such as hand controls, left foot accelerators, spinner knobs, and pedal extenders. 48-72-hour advance reservations are required in most markets. Please note that lift-equipped vans are not available. Call Enterprise Indy airport location at 833.315.5897 for assistance.
Superior provides wheelchair accessible vans for rent. Vans must be picked up at its 5410 Madison Ave., Indianapolis location, Monday through Friday, 8 am-5 pm. Advance reservations are required by calling 800.508.8267.
