Indianapolis International Airport (IND)
7800 Col. H. Weir Cook Memorial Dr., Indianapolis, IN 46241
Guest services: 317.487.9594 or email@example.com or via online form
Accessibility at IND
Security at IND
Autism Spectrum Disorder: website and video
IND has been recognized as the “Best Airport of in North America” by Airports Council International for seven years running, “Best Airport in America” by Condé Nast Traveler the past four years, and the airport with the “Highest Customer Satisfaction” by J.D. Power. IND combines state-of-the-art security measures with smart design and plenty of public art, great local restaurants, and a variety of Indy-authentic shops. It is the world’s first LEED-certified airport and boasts the fastest free Wi-Fi of all U.S. airports. Approximately 9.4 million passengers fly in and out of IND on nearly 150 daily flights.
At IND, Hoosier Hospitality is extended to all passengers including those with mobility, vision, and hearing impairments. IND prides itself on the accessibility features that are showcased at the airport. Throughout the terminal are elevators, moving walkways, wide hallways, and many other features that accommodate passengers with mobility impairments.
In recent years, IND has hosted special events with airline and community partners that focus on allowing passengers with a wide range of disabilities to experience the airport and go through a “practice run” before they take an actual trip. For example, offered twice a year is the Soaring for Autism program. It provides all-encompassing experiences and mimics what a trip to the airport would look like on any given day. Participants experience everything from parking, checking in with their airline, going through TSA screening, boarding a plane, and picking up luggage at Baggage Claim. For a glimpse of this program in action, visit youtu.be/tsR1HK4P6RY.
- IND has designated parking areas for drivers of vehicles displaying proper identification. Likewise, in the Economy Lot there are ample spaces for those with physical disabilities that are near to the parking shelters where wheelchair-accessible shuttle buses operate. For more information or assistance, please call the on-duty parking supervisor at 317.487.5017.
- Both departing and arriving passengers can utilize walking and wheelchair assistance at IND. Contact your airline to schedule assistance or contact G2 Secure Staff directly at 317.248.8232.
- An airline check-in agent can issue an escort pass to someone with a government-issued photo ID who wishes to accompany a minor child or a person with a disability, age-related or not, to a departure gate. Airlines also issue escort passes to someone who needs to meet minor children or persons with disabilities at a domestic arrival gate. Escort pass holders must clear airport security and comply with the same regulations as an airline passenger.
- For assistance going through security screening, the Transportation Security Administration (TSA) offers a program called TSA Cares and can provide on-the-spot assistance with trained Passenger Support Specialists. TSA Cares is a helpline that provides additional assistance to travelers with disabilities, medical conditions, and other special circumstances during the security screening process. Call 855.787.2227 at least 72 hours prior to traveling with questions about screening policies, procedures, and what to expect at the security checkpoint, or visit www.tsa.gov/travel/passenger-support and www.tsa.gov/travel/special-procedures for more information.
- Mobility aids and assistive devices permitted through security checkpoints include:
- Prosthetic devices
- Body braces
- Augmentation and communication devices
- Guide dogs
- Service dogs
- Hearing dogs
- Diabetes-related equipment and supplies
- TTY and TDD telephones are designed to accommodate passengers with special needs and are located at selected telephone locations throughout the airport. Each unit is marked with the international symbol for TTY/TDD.
- People can page a passenger who is deaf or hard of hearing on IND’s flight information display system. To request this service, visit the Guest Services Desk, call 317.487.7243, or email firstname.lastname@example.org.
- Service animals are allowed throughout the terminal when accompanying their owners. Animal relief areas are available in the grassy areas outside of the lower level of the terminal and can also be accessed after the security screening checkpoints by contacting your airline.
- The restrooms in the airport terminal as well as the Terminal Garage include a fully accessible family restroom with changing stations and seating for adults and children. The men's and women's restrooms each have three levels of accessible stalls:
- One with a sink and toilet
- One which accommodates a wheelchair
- One equipped with side rails for assistance in sitting and standing
- Braille signage and buttons are located in elevators and outside all doors and emergency exits. Airline ticket counters, point-of-sale counters, restrooms, drinking fountains, ATMs and public seating areas are accessible.
- Mothers who need to breastfeed their children or express milk while traveling or working can utilize one of three private, wheelchair-accessible rooms on the main level of the terminal at IND which are designated for that purpose.
- Room 09T.303A (Pre-security)—Located near ticket island #8, north side of the Ticketing Hall.
- Room 04A.303 (Post-security - Concourse A)—Located just past the Starbucks near the International Arrivals area on Concourse A.
- Room 04B.303 (Post-security - Concourse B)—Located across from Gate B5 near the Camden Food Company.
- Travelers are advised to be aware of TSA policies regarding breast milk. Nursing mothers are permitted to bring breast milk in quantities greater than three ounces as long as it is declared for inspection at the security checkpoint. Mothers flying without their infants can bring breast milk through the checkpoint provided it is declared prior to screening. For more information about traveling with breast milk, visit www.tsa.gov/travel/special-procedures/traveling-children. For more information and assistance with accessing these rooms at IND, contact Guest Services at 317.487.7243 or email@example.com.
- To request a different accommodation at IND, please call the ADA Coordinator, Maria Wiley, at 317.487.5129 or firstname.lastname@example.org.
Adaptive Driving Vehicles and Car Rentals at IND
Looking for a car rental from IND? We offer eight car rental options at our Ground Transportation Center, located on the first floor of the Terminal Garage, and all make accommodations for people with mobility impairments. Please visit the rental company’s site to learn more about what options are available:
Go Express Travel: Shuttle Airport to Downtown Hotels
Customer service: 800.589.6004
Go Express Travel operates daily airport shuttle service to downtown hotels. A map indicating hotels serviced and drop off areas is found on their website. To ensure a ride on a wheelchair accessible shuttle, please call in advance 800.589.6004.
Indy Go: Public Bus Transportation
Customer service: 317.635.3344
IndyGo provides public transportation throughout Marion County with bus service along 31 routes. Visit their website for up-to-date information regarding routes and maps, fares, discounts, and trip planning. Every IndyGo vehicle is wheelchair/power chair accessible. Bus stop information is displayed on LED screens and announced before each stop. One-day bus passes or single-trip passes may be purchased on the vehicle with exact cash (no change is made.) For more detailed information and pre-planning, please visit IndyGo.net or call customer service at 317.635.3344.
Indianapolis Yellow Cab: Taxi Service
Customer service: 317.487.7777
Indianapolis Yellow Cab is the largest taxi service company in Indianapolis and the only taxi company offering wheelchair accessible transportation (ADA wheelchair accessible mini-vans). Professional drivers offer shuttle and taxicab services from the airport and curb to curb via dispatch. It is recommended to make arrangements for wheelchair accessible vehicles in advance by calling 317.487.7777.
AutoFarm Mobility: Accessible Vans, Wheelchairs, Scooters
Customer service: 765.354.2261
AutoFarm rents wheelchair accessible vans, wheelchairs, and scooters. They will deliver equipment to the airport, hotel, or other pre-arranged location. Advance reservations required with suggested 48-72-hour notice by calling 765.354.2261.
Enterprise Rent-a-Car: Adapted Driving Device Vehicles
At Indianapolis International Airport
Customer service: 833.315.5897
Enterprise Rent-a-Car offers adaptive driving device vehicles with features such as hand controls, left foot accelerators, spinner knobs, and pedal extenders. 48-72-hour advance reservations are required in most markets. Please note that lift-equipped vans are not available. Call Enterprise Indy airport location at 833.315.5897 for assistance.
Superior Van: Accessible Vans
5410 Madison Ave., Indianapolis, IN 46227
Customer service: 800.508.8267
Superior provides wheelchair accessible vans for rent. Vans must be picked up at its 5410 Madison Ave., Indianapolis location, Monday through Friday, 8 am-5 pm. Advance reservations are required by calling 800.508.8267.