IND has been recognized as the “Best Airport of in North America” by Airports Council International for six years running, “Best Airport in America by Condé Nast Traveler the past three years, and the airport with the “Best Overall Passenger Experience” by J.D. Power and Associates. IND combines state-of-the-art security measures with smart design and plenty of public art, great local restaurants, and a variety of Indy-authentic shops. It is the world’s first LEED-certified airport and boasts the fastest free Wi-Fi of all U.S. airports. Approximately 8.7 million passengers fly in and out of IND on nearly 150 daily flights.
At IND, Hoosier Hospitality is extended to all passengers with services in place to assist those with mobility, vision, and hearing disabilities. IND prides itself on the accessibility features that are showcased at the airport on a daily basis. Throughout the terminal are elevators, moving walkways, wide hallways, concourses, and many other features that accommodate passengers with mobility disabilities.
In recent years, IND has hosted special events with airline and community partners that focus on allowing passengers with a wide range of disabilities to experience the airport and go through a “practice run” before they visit to take an actual trip. For example, offered twice a year is the “Soaring for Autism” program. It provides all-encompassing experiences and mimics what a trip to the airport would look like on any given day. Participants experience everything from parking, checking in with their airline, going through TSA screening, boarding a plane, and picking up luggage at Baggage Claim.
Customer service: 800.589.6004
Go Express Travel operates daily airport shuttle service to downtown hotels. A map indicating hotels serviced and drop off areas is found on their website. To ensure a ride on a wheelchair accessible shuttle, please call in advance 800.589.6004.
IndyGo provides public transportation throughout Marion County with bus service along 31 routes. Visit their website for up-to-date information regarding routes and maps, fares, discounts, and trip planning. Every IndyGo vehicle is wheelchair/power chair accessible. Bus stop information is displayed on LED screens and announced before each stop. One-day bus passes or single-trip passes may be purchased on the vehicle with exact cash (no change is made.) For more detailed information and pre-planning, please visit IndyGo.net or call customer service at 317.635.3344.
Indianapolis Yellow Cab is the largest taxi service company in Indianapolis and the only taxi company offering wheelchair accessible transportation (ADA wheelchair accessible mini-vans). Professional drivers offer shuttle and taxicab services from the airport and curb to curb via dispatch. It is recommended to make arrangements for wheelchair accessible vehicles in advance by calling 317.487.7777.
AutoFarm rents wheelchair accessible vans, wheelchairs, and scooters. They will deliver equipment to the airport, hotel, or other pre-arranged location. Advance reservations required with suggested 48-72-hour notice by calling 765.354.2261.
Enterprise Rent-a-Car offers adaptive driving device vehicles with features such as hand controls, left foot accelerators, spinner knobs, and pedal extenders. 48-72-hour advance reservations are required in most markets. Please note that lift-equipped vans are not available. Call Enterprise Indy airport location at 833.315.5897 for assistance.
Superior provides wheelchair accessible vans for rent. Vans must be picked up at its 5410 Madison Ave., Indianapolis location, Monday through Friday, 8 am-5 pm. Advance reservations are required by calling 800.508.8267.