Accessibility Transportation

TRANSPORTATION


Indianapolis International Airport (IND)

7800 Col. H. Weir Cook Memorial Dr., Indianapolis, IN 46241
Guest services: 317.487.9594
Main Website
Accessibility at IND
Security at IND
TSA
Travel tips
Autism: website and video

IND has been recognized as the “Best Airport of in North America” by Airports Council International for six years running, “Best Airport in America by Condé Nast Traveler the past three years, and the airport with the “Best Overall Passenger Experience” by J.D. Power and Associates. IND combines state-of-the-art security measures with smart design and plenty of public art, great local restaurants, and a variety of Indy-authentic shops. It is the world’s first LEED-certified airport and boasts the fastest free Wi-Fi of all U.S. airports. Approximately 8.7 million passengers fly in and out of IND on nearly 150 daily flights.

At IND, Hoosier Hospitality is extended to all passengers with services in place to assist those with mobility, vision, and hearing disabilities. IND prides itself on the accessibility features that are showcased at the airport on a daily basis. Throughout the terminal are elevators, moving walkways, wide hallways, concourses, and many other features that accommodate passengers with mobility disabilities.

In recent years, IND has hosted special events with airline and community partners that focus on allowing passengers with a wide range of disabilities to experience the airport and go through a “practice run” before they visit to take an actual trip. For example, offered twice a year is the “Soaring for Autism” program. It provides all-encompassing experiences and mimics what a trip to the airport would look like on any given day. Participants experience everything from parking, checking in with their airline, going through TSA screening, boarding a plane, and picking up luggage at Baggage Claim.

Accessibility tips:

  • IND has designated parking areas for drivers of vehicles displaying proper identification. Likewise, in the Economy Lot there are ample spaces for those with physical disabilities that are near to the parking shelters where wheelchair-accessible shuttle buses operate. For more information or assistance, please call the on-duty parking supervisor at 317.487.5017.
  • Both departing and arriving passengers can utilize wheelchair assistance at IND. Contact your airline to schedule assistance or contact G2 Secure Staff directly at 317.248.8232.
  • For assistance going through security screening, the Transportation Security Administration (TSA) offers a program called TSA Cares and can provide on-the-spot assistance with trained Passenger Support Specialists. TSA Cares is a helpline that provides travelers with disabilities, medical conditions, and other special circumstances additional assistance during the security screening process. Call 72 hours prior to traveling with questions about screening policies, procedures, and what to expect at the security checkpoint: 855.787.2227, or visit: https://www.tsa.gov/travel/passenger-support.
  • If the need arises to page a passenger who is deaf or hard of hearing, there is the capability to do so on IND’s flight information display system. To request this service, visit the Guest Services Desk or call 317.487.7243.
  • Service animals are allowed throughout the terminal when accompanying their owners. Animal relief areas are available in the grassy areas outside of the lower level of the terminal and can also be accessed after the security screening checkpoints by contacting your airline.
  • For security questions or to request a TSA Passenger Support Specialist, please call 855.787.2227. To request a different accommodation at IND, please call the ADA Coordinator at 317.487.5129.

Go Express Travel: Shuttle Airport to Downtown Hotels

Customer service: 800.589.6004
Website

Go Express Travel operates daily airport shuttle service to downtown hotels. A map indicating hotels serviced and drop off areas is found on their website. To ensure a ride on a wheelchair accessible shuttle, please call in advance 800.589.6004.


Indy Go: Public Bus Transportation

Customer service: 317.635.3344
Main website
Rider guidelines
Accessibility info

IndyGo provides public transportation throughout Marion County with bus service along 31 routes. Visit their website for up-to-date information regarding routes and maps, fares, discounts, and trip planning. Every IndyGo vehicle is wheelchair/power chair accessible. Bus stop information is displayed on LED screens and announced before each stop. One-day bus passes or single-trip passes may be purchased on the vehicle with exact cash (no change is made.) For more detailed information and pre-planning, please visit IndyGo.net or call customer service at 317.635.3344.


Indianapolis Yellow Cab: Taxi Service

Customer service: 317.487.7777
Website
Accessibility info

Indianapolis Yellow Cab is the largest taxi service company in Indianapolis and the only taxi company offering wheelchair accessible transportation (ADA wheelchair accessible mini-vans). Professional drivers offer shuttle and taxicab services from the airport and curb to curb via dispatch. It is recommended to make arrangements for wheelchair accessible vehicles in advance by calling 317.487.7777.


AutoFarm Mobility: Accessible Vans, Wheelchairs, Scooters

Customer service: 765.354.2261
Website
Accessibility info

AutoFarm rents wheelchair accessible vans, wheelchairs, and scooters. They will deliver equipment to the airport, hotel, or other pre-arranged location. Advance reservations required with suggested 48-72-hour notice by calling 765.354.2261.


Enterprise Rent-a-Car: Adapted Driving Device Vehicles

At Indianapolis International Airport
Customer service: 833.315.5897
Website
Accessibility info

Enterprise Rent-a-Car offers adaptive driving device vehicles with features such as hand controls, left foot accelerators, spinner knobs, and pedal extenders. 48-72-hour advance reservations are required in most markets. Please note that lift-equipped vans are not available. Call Enterprise Indy airport location at 833.315.5897 for assistance.


Superior Van: Accessible Vans

5410 Madison Ave., Indianapolis, IN 46227
Customer service: 800.508.8267
Website
Accessibility info

Superior provides wheelchair accessible vans for rent. Vans must be picked up at its 5410 Madison Ave., Indianapolis location, Monday through Friday, 8 am-5 pm. Advance reservations are required by calling 800.508.8267.

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